Promotional Terms and Conditions

Last updated: 19 August 2026

1. General Terms

These terms and conditions (“Promotional Terms”) govern all promotions, discount codes, seasonal offers, new client offers, referral schemes, and competitions operated by Lola’s Pet Salon Ltd (“Lola’s”, “we”, “us”, “our”), a company registered in England and Wales.

By participating in any promotion or redeeming any offer operated by Lola’s, you agree to be bound by these Promotional Terms, as well as our general Terms of Service and Privacy Policy, which are incorporated herein by reference.

Lola’s reserves the right to amend, suspend, or withdraw any promotion at any time and without prior notice. Any such changes will be published on our website. Continued participation in a promotion following publication of any change constitutes acceptance of the revised terms.

These Promotional Terms are governed by the laws of England and Wales. Any disputes arising in connection with a promotion shall be subject to the exclusive jurisdiction of the courts of England and Wales.

2. Eligibility

Unless otherwise stated in the specific promotion details, participation in any Lola’s promotion is subject to the following eligibility criteria:

You must be aged 18 or over.
You must be a resident of the United Kingdom.
You must be located within Lola’s active service areas at the time of booking.
Employees, contractors, and immediate family members of Lola’s Pet Salon Ltd are not eligible to participate.
Only one promotion may be applied per booking or transaction, unless expressly stated otherwise.
Lola’s reserves the right to verify eligibility and to disqualify any participant who does not meet the eligibility criteria or who is found to have acted in breach of these terms.

3. Discount Codes

The following terms apply to all discount codes issued by Lola’s, whether distributed via our website, email communications, social media channels, or third-party partners.

3.1 Redemption

Discount codes must be entered at the time of booking. Codes cannot be applied retrospectively to bookings already made or completed.
Each code may only be used once per client, unless otherwise specified.
Codes are non-transferable and have no cash value.
Only one discount code may be applied per booking. Codes cannot be combined with any other offer, promotion, or discount.

3.2 Validity

Discount codes are valid only for the period stated in the accompanying promotional material.
Lola’s reserves the right to withdraw, extend, or modify a discount code at any time without prior notice.
Expired codes will not be accepted under any circumstances.

3.3 Restrictions

Codes apply to the grooming service only and exclude any additional products, treatments, or add-ons unless expressly stated.
Codes are not valid in conjunction with any other offer.
Lola’s reserves the right to refuse or cancel any booking where a discount code is suspected to have been obtained fraudulently or used in breach of these terms.

4. New Client Offers

From time to time, Lola’s may offer promotional pricing or incentives to first-time clients. The following terms apply to all such offers.

New client offers are available to clients who have not previously booked a grooming appointment with Lola’s.
Only one new client offer may be redeemed per household.
Lola’s reserves the right to verify new client status. Misrepresentation of client history will result in the offer being void and the full standard rate becoming payable.
New client offers apply to the initial grooming service only and cannot be used in respect of subsequent bookings.
New client offers are not transferable and have no cash value.
New client offers may not be combined with any other promotion, discount code, or offer.

5. Seasonal and Limited-Time Offers

Lola’s may run seasonal promotions or time-limited campaigns from time to time. These offers are subject to the following terms, in addition to any specific terms published alongside the promotion.

Seasonal and limited-time offers are valid only for the dates specified in the promotional material.
Availability is subject to groomer availability and appointment capacity. Lola’s cannot guarantee that appointments will be available during any promotional period.
Lola’s reserves the right to end a seasonal or limited-time offer early in the event that promotional capacity is reached.
These offers are non-transferable, have no cash value, and cannot be exchanged for alternative services or monetary credit.
Offers apply to specific services as stated in the promotion and exclude any add-ons, products, or additional services unless expressly included.

6. Referral Scheme

From time to time, Lola’s may operate a referral scheme allowing existing clients to refer friends or family members in exchange for a reward. The following terms apply to all referral activity, in addition to any specific terms communicated at the time of invitation.

6.1 Eligibility

The referring client (“Referrer”) must be an existing Lola’s client who has been specifically invited to participate in the referral scheme. Participation is not open to all clients by default.
The person being referred (“Referee”) must be genuinely new to Lola’s and must not have previously held an account or booked an appointment with us, whether in their own name or as part of the same household.
The Referee must reside within Lola’s active North West London service area at the time of booking.
Referrers may not refer themselves, members of their own household, or any person who has previously been a Lola’s client.
Employees, contractors, and immediate family members of Lola’s Pet Salon Ltd are not eligible to participate as Referrers or Referees.

6.2 How the Scheme Works

Invited Referrers will be issued a unique personal referral code by Lola’s.
The Referee must enter this code at the time of booking in order to redeem the associated new client discount. Codes cannot be applied retrospectively.
Each referral code is for single use per Referee. The same Referee may not use a referral code more than once.
A Referrer may refer multiple friends, subject to these terms. There is no limit on the number of successful referrals a Referrer may make, unless stated otherwise in the invitation.

6.3 Referrer Reward

The Referrer’s reward (whether store credit, a discount, or an alternative benefit as specified in the invitation) will be applied only once the Referee’s first appointment has been completed and the associated invoice has been paid in full.
No reward will be issued in connection with a referral where the Referee’s appointment is cancelled, results in a no-show, or where the invoice remains unpaid.
Store credit rewards, where applicable, will be applied to the Referrer’s account in Lola’s booking system and will be applied automatically at the Referrer’s next qualifying checkout.
Rewards have no cash value, are non-transferable, and cannot be exchanged for cash or alternative benefits.
Rewards are subject to any expiry period communicated at the time of issue. Lola’s reserves the right to set a reasonable expiry on unclaimed rewards.

6.4 Referee Discount

The Referee discount applies to the first grooming appointment only and is subject to the same restrictions as a standard new client discount code (see Section 3).
The Referee discount cannot be combined with any other offer or promotion.

6.5 Abuse and Fraud Prevention

Lola’s reserves the right to withhold, reverse, or cancel any referral reward where it has reason to believe that the referral was made fraudulently, that the Referee is not a genuinely new client, or that the scheme has been used in a manner inconsistent with these terms.
Referral codes must not be posted publicly (including on social media, discount code websites, or forums) unless expressly authorised by Lola’s. Codes are intended for direct personal sharing only.
Any attempt to game the scheme, including through the creation of duplicate accounts or fictitious bookings, will result in disqualification from the scheme and may result in the suspension of the Referrer’s account.

6.6 Scheme Availability

Lola’s reserves the right to modify, suspend, pause, or close the referral scheme at any time and without prior notice.
Referral codes issued prior to any such change will remain valid for referrals already in progress (where the Referee has already booked), but Lola’s is not obliged to issue new rewards after the scheme has been withdrawn.
Participation in any referral pilot or limited programme does not guarantee ongoing access to the scheme once the pilot concludes.

7. Competitions and Giveaways

The following general terms apply to all competitions and prize draws operated by Lola’s. Additional terms specific to individual competitions will be published alongside each promotion.

7.1 Entry

Entry into any competition is free, unless otherwise stated.
No purchase is necessary to enter.
Only one entry per person is permitted, unless expressly stated otherwise. Multiple entries from the same individual may result in disqualification.
Entries must be submitted in accordance with the method specified for each competition.
Incomplete, illegible, or late entries will not be accepted.

7.2 Prizes

Prizes are as stated in the competition details. No cash alternative will be offered unless Lola’s determines, at its sole discretion, that this is necessary.
Prizes are non-transferable and must be accepted as offered.
Where a prize involves a grooming appointment, the appointment is subject to groomer availability and must be booked within the redemption period stated. Failure to redeem within this period will result in the prize being forfeited.

7.3 Winner Selection and Notification

Winners will be selected by a method appropriate to the competition type (random draw, judged entry, or otherwise) as specified in the individual competition terms.
Winners will be notified via the contact details provided at the time of entry.
If a winner cannot be contacted within 14 days of notification, or if a winner is found to be ineligible, Lola’s reserves the right to select an alternative winner.
Publication of winner names may be made on Lola’s social media channels or website, subject to the winner’s consent.

7.4 General Competition Terms

Lola’s decision in all matters relating to competitions is final. No correspondence will be entered into.
By entering a competition, participants confirm that all information provided is accurate.
Lola’s reserves the right to disqualify any entrant who tampers with the entry process, acts in a dishonest or disruptive manner, or breaches these terms.
Lola’s reserves the right to cancel or modify a competition at any time if it is necessary to do so for reasons beyond our reasonable control.

8. Data and Privacy

Personal data collected in connection with any promotion will be processed in accordance with Lola’s Privacy Policy, which is available on our website.

By entering a competition, participants consent to Lola’s processing their personal data for the purposes of administering the promotion and, where applicable, communicating the outcome.

We will not use personal data submitted in connection with a promotion for marketing purposes without obtaining separate consent, unless participants have already opted in to marketing communications.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Lola’s accepts no responsibility for:

Any failure of technology, including website or booking platform outages, that prevents participation in a promotion.
Any loss, damage, or injury arising from participation in a promotion or redemption of a prize, save where caused by our negligence or wilful misconduct.
Any tax liability arising from the receipt of a prize or reward.

Nothing in these Promotional Terms excludes or limits Lola’s liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

10. Contact Us

If you have any questions regarding these Promotional Terms or any of our current promotions, please contact us at:

Lola’s Pet Salon Ltd

Email: woof@lolaspetsalon.com

WhatsApp: 07901360283

Website: www.lolaspetsalon.com