We are live in North London—Primrose Hill, Belsize Park, and Hampstead. But we want to bring Lola’s Pet Salon to every dog in London! If we’re not in your area yet, drop us an email at [email protected], and we’ll let you know when Lola’s van is ready to roll your way.
Absolutely not! Our state-of-the-art, next-generation mobile grooming vans are fully self-sufficient and designed specifically for grooming. We never need to plug into your house for water or power—we have everything we need to pamper your pup. You can simply sit back and relax!
Before the first session, we always begin with a consultation to estimate the time needed. Each appointment typically takes between 1 to 3 hours, depending on your dog’s breed, size, and coat condition. Since we prioritize safety and care, some sessions may take longer.
The great news? Our service is far less stressful than traditional salon grooming and is often completed in a fraction of the time. Plus, we’re right outside if you ever want to check in on your pup!
Yes, we groom dogs of all breeds and sizes. Our experienced groomers are skilled in handling different coat types and grooming styles, ensuring that each dog receives expert, personalized care tailored to their needs and their human’s preferences.
Absolutely! At Lola’s nothing is impossible and our groomers can make any request a reality. We listen and adapt to each dog’s needs and every human’s preferences.
Absolutely. Every experience at Lola’s is bespoke, and our groomers and vans are designed to make the experience stress-free and relaxing for every pup, including the most nervous ones.
Please let us know any specifics ahead of the appointment and we will prepare accordingly.
We are able to service most elderly & disabled dogs with a few exceptions. Our Groomers are one-on-one with your dog in the van and do not have assistants or helpers. Some elderly dogs may have trouble standing on their own for extended lengths of time. In these cases we recommend a groomer who has an assistant, or a veterinarian who can offer sedated grooming services. We also recommend veterinarian assisted grooming for any dog with a history of seizures. In the best interest and well being of your dog, we will not start any services that we don’t feel confident we can safely complete, or that we feel may put too much stress on your dog. If we are grooming a dog and we believe the service has become too stressful, or any other safety warning present themselves, we will stop the service immediately.
Yes, we use 100% organic products! And yes, we will be happy to use the products you provide us with if your dog has a specific skin conditions.
Yes! Each vehicle carries an array of specialty products such as a gentle oatmeal sensitive skin shampoo, a de-shed conditioner and a blueberry face wash that are included in each service. Just talk with Lola’s Groomer about what is best for your pup!
We may refuse to perform de-matting in cases where it would cause your dog unnecessary pain and suffering. In these instances, we will recommend the best course of action, always considering your preferences and never proceeding without consulting you first.
- Parking – A suitable parking space must be provided outside your home or nearby. Please note that we cannot park illegally, such as on double yellow lines, and if a parking permit is required, it must be provided for the duration of the service.
- Health and Vaccination Records – Have any necessary health and vaccination records handy, especially for new clients.
- Other – A short walk before the grooming session can help your pup feel more relaxed. Please avoid feeding them right before their appointment.
At Lola´s Pet Salon, our mission is to provide luxury doorstep grooming. To keep our service running smoothly, here are a few friendly reminders:
- Cancellation Policy: We understand that life happens! Please cancel or reschedule appointments at least 24 hours in advance. Appointments canceled or rescheduled within 24 hours may incur additional fees.
- Matted or Compacted Coats: Regular professional grooming and at-home care are essential for your pet’s health. Severely matted or compacted coats will take more time and incur an additional fees.
- Timely Pick-Up & Drop-Off: We love bringing the convenience of grooming to your doorstep. Please be ready to hand over and pick up your pet when notified. There is a 15-minute grace period for drop-off and pick-up.
- Service Refusal: Not all pups are suited for our one-on-one service, and safety is our priority. Pets that do not meet our safety criteria may be refused service, which could result in a fee of up to 100% of the estimated appointment total.
Please refer to our T&Cs for more details.